Frequently Asked Questions

My Latamex user

• How to create an account in Latamex?
• Why do I have to verify my identity?
• How long does identity verification take?
• Why was my identity verification rejected?

Buy Crypto

• What are the networks supported by Latamex?
• When I want to buy I get error 004
• What is the MEMO field or destination tag (TAG)?
• Can I make the payment from any bank account?
• How long does it take for my payment to be credited?
• Why do I have to confirm the order after making the payment?

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Email verification

• I did not receive the verification email
• How long does the verification code last?
• How can I request a new code?
• I think I entered my email wrong, how do I re-enter it?

Rates

• What are the costs to operate with Latamex?

Limits

• What are the trading limits for buying crypto?